Refund & Return Policy
At Crafttown, we are committed to ensuring your complete satisfaction with our products. If, for any reason, you are not entirely pleased with your purchase, we’ve outlined our Refund and Return Policy below:

Returns

  1. Initiating a Return:
    To initiate a return, please contact our customer service team within 7 days of receiving your order. You can reach us at support@crafttown.com. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  2. Eligibility for Return:
    Products must be in their original condition, unused, and in the original packaging to be eligible for a return. We reserve the right to deny a return if the item does not meet these criteria.

  3. Refund Process:
    Once your return is received and inspected, we will process a refund to the original payment method. Please allow 7-12 business days for the refund to reflect in your account.

Refunds

  1. Damaged or Defective Products:
    In the rare event that you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or provide a full refund. For us to accept your return appeal in such a case, make sure to always record the process of opening the package for us to retain video proof.
    Please note that customized orders cannot be returned. We offer replacements for damaged items within 7 days of delivery.

  2. Refund Timelines:
    Refunds will be processed within 7-12 business days after receiving the returned item. The time it takes for the refund to reflect in your account may vary based on your payment method.

Cancellations

  1. Order Cancellation:
    Orders can be canceled within 24 hours of purchase. Please contact us promptly if you wish to cancel your order.

  2. Cancellation After Shipment:
    If the order has already been shipped, the return policy will apply.

Contact Information

For any questions or concerns regarding our Refund and Return Policy, please reach out to our customer service team at support@crafttown.com or call us at +91 82855446356.
Crafttown reserves the right to update or modify this policy at any time. Please review our policies periodically for any changes.

Shipping Policy

At Crafttown, we aim to provide fast, reliable, and affordable shipping on all orders. Please review our shipping policy below:

Standard Shipping

We offer standard shipping on all orders, with a typical processing time of 5-7 business days from the date of purchase. Business days do not include weekends or holidays.

Shipping Charges

Shipping charges are calculated based on the weight, dimensions, and destination of the products. The total shipping cost will be displayed at checkout.

Bulk Orders

For bulk orders, shipping charges will be the responsibility of the customer. Please note that we do not offer free bulk shipping. The shipping cost for bulk orders will be calculated separately, and we will notify you of the total charges for approval before shipment.

Order Processing Time

All orders are processed within 5-7 business days, depending on product availability and your location.

Delivery Delays

While we aim to deliver your order as quickly as possible, delivery times may be affected by factors beyond our control, such as weather conditions, customs processing, or carrier delays.

Tracking Your Order

Once your order has been shipped, we will provide a tracking number via email. Please allow up to 24 hours for tracking information to be updated.

For any questions or further assistance regarding shipping, returns, or refunds, please contact us at support@crafttown.com or call us at +91 82855446356.